Welcome to the Shenandoah County Treasurer's Real Estate Taxes Help FAQ
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Table of Contents
What Is Pay Real Estate Taxes Online?
Pay Real Estate Taxes Online enables online payments for property tax bills received from Shenandoah County.
What Are Cookies?
Cookies are small chunks of text sent between a personal computer and a web server. When a website is contacted, certain information is sent from the web server and stored on the computer. The next time the website is visited, the web server checks the cookie and gathers the information stored there. In this case, your email address.
Where Can I Find the Department Number, Ticket Number and Amount?
Please refer to your Tax Bill.
How Do I Pay Real Estate Taxes?
Click on Continue to Pay Real Estate Taxes link at the top or bottom of this page.
On the first screen, enter your email address and then press OK button.
On the Pay Real Estate Taxes Online Screen, press the button containing your preferred method for finding tax information: Department & Ticket Number, Parcel Number, Name or Account Number.
Pay Using Department Number & Ticket Number - Enter the Department Number and Ticket Number. Verify the numbers are correct, press the Search button and the Total Bill screen is displayed.
Pay Using Parcel Number - Enter the Parcel Number. Verify the numbers are correct, press the Search button and the Total Bill screen is displayed.
Pay Using Name - Enter Name. Verify the numbers are correct, press the Search button.
Press the Select link next to the correct Name to view tickets.
Pay Using Account Number - Enter the Account Number. Verify the numbers are correct, press the Search button and the Total Bill screen is displayed.
No Pending Tax Record Found Message - This message indicates a problem with the ticket data. Verify the information was entered correctly. If not, click the Back button on your web browser, or click the Real Estate Tax link on the left side of the screen and reenter the ticket data.
No Map Number Found for Account Number Message - This message indicates a problem with the ticket information. Verify the information was entered correctly. If not, click the Back button on your web browser, or click the Real Estate Tax link on the left side of the screen and reenter your ticket data.
Total Bill Screen - The full amount due is shown in the Enter Amount You Wish To Pay Today field, but you can pay a different amount by replacing the figure shown. To view bill details, click Details next to the desired ticket. If you wish to search for another ticket and attach it to the current bill before payment is made, press the Pay another R/E Bill button. To pay the current bill only, press the Checkout button. If the information shown is incorrect, press the Return to Search button and return to the Pay Real Estate Taxes Online screen.
Bill Detail Screen - This screen contains additional information about the tax bill. Press the Previous button to return to Total Bill screen.
Pay another R/E Bill - Search for additional tickets using Department & Ticket Number, Parcel Number, Name or Account Number. Press the Search button to find ticket. The Add another R/E Bill option can be used as many times as necessary to designate Real Estate bills for payment. If Add another R/E Bill was selected in error and you are ready to pay, press the Checkout button.
Information for the added bill is displayed. The full amount due is shown in the Enter Amount You Wish To Pay Today field, but a different amount can be paid by replacing the figure shown. To view bill details, click Details next to the desired ticket. If you want to search for another Real Estate ticket and attach it to the current bill before payment is made, press the Add another R/E Bill button. To pay the original bill and current bill, press the Checkout button. If the information shown is incorrect, press the Return to Search button and return to the Pay Real Estate Taxes Online screen.
The Total Payments field displays the elected payment amount for the attached bills. All tickets can be removed by pressing the Clear Shopping Cart button. For credit card payments, press Pay by Credit Card button.
Online Payment Checkout - The Total Payments field displays the elected payment amount for the attached bills. All tickets can be removed by pressing the Clear Shopping Cart button. For credit card payments, press Pay by Credit Card button.
Pay By Credit Card Screen - Payment Amount + Convenience Fee = Total Due. Press Proceed to Payment button to enter Credit Card information.
Input Credit Card and Billing Information and then press the I Authorize this transaction button. Pressing Reset button clears data from all information fields.
This screen shows Credit Card information as entered on the previous screen. Verify all information is correct and then press Submit Transaction for Processing button. Press Back button if the information is incorrect.
This screen announces if the transaction was approved. IMPORTANT: You MUST press the **REQUIRED: Complete Transaction button for the transaction to be applied to your property tax bill.
An online receipt is displayed. We recommend you print this receipt for your records.
Do Additional Charges Apply for Paying Online?
Yes, a Convenience Fee is applied to each transaction.
For Credit Card Payments: 3% of the Total Bill. The Convenience Fee is charged by Verisign and our Merchant Account for Accepting Credit Cards Online. The fee is automatically added to your Total Bill.